Your Privacy Is Our Responsibility

What Information We Collect

When registering and using services at kf77, we may collect the following categories of information:

1.1 Personal Identity Information

• Full name and date of birth (for age verification — minimum 21 years is mandatory)
• Email address and mobile number
• National ID card or passport details (for identity verification purposes)
• Residential address

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account information (transaction records)
• Deposit and withdrawal history
• Balance and bonus records

1.3 Technical Information

• IP address, browser type and version
• Device information (operating system, screen resolution)
• Cookie and session data
• Site access times, page visit history, and usage patterns

1.4 Communication Information

• Messages sent via live chat and email support
• Records of complaints and requests

How the Collected Information Is Used

kf77 uses your information only for lawful and transparent purposes. The main areas of use are outlined below:

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: For gaming, betting, bonus distribution, and processing financial transactions.
• Customer Support: To properly resolve your inquiries and complaints.
• Fraud Prevention: To detect and prevent unauthorized transactions, fraudulent activity, and money laundering.
• Service Improvement: To analyze user experience and further improve the platform.
• Communication: To send important updates, security alerts, and account-related notifications.
• Legal Obligations: To retain and disclose information in accordance with applicable laws and regulations.

We never sell your information to third parties or transfer it without authorization.

Our Measures to Protect Your Information

kf77 has adopted industry-standard technical and organizational measures to protect your personal and financial information.

3.1 Encryption and Security

• All data transmissions are secured through SSL (SSL/TLS) encryption.
• Sensitive information is stored on servers in an encrypted state.
• Passwords are protected with strong hashing algorithms — even our staff cannot see your password.

3.2 Access Control

• Only authorized staff can access your information, and only for specific reasons.
• All staff operate under strict confidentiality agreements.
• Regular security audits and system checks are conducted.

3.3 Payment Security

All transactions on our platform via bKash, Nagad, Rocket, and Upay are completed following their own security protocols. No payment card or bank details are stored directly on our servers.

When Information Is Shared

kf77 may share your information with third parties in the following limited circumstances:

• Service Providers: With trusted partners for payment processing, identity verification, and technical support, sharing only what is necessary.
• Legal Requirements: When disclosure is required by a court order, government directive, or legal obligation.
• Fraud Investigation: To assist relevant authorities in detecting and investigating fraudulent activity.
• Business Transfer: In the event of a merger or acquisition of the business, you will be notified in advance.

In the above cases, third parties are contractually bound to follow the same privacy standards as us.

Cookie and Tracking Technology

The kf77 website uses cookies to operate smoothly and deliver a better experience.

5.1 Types of Cookies

• Essential Cookies: For login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functionality Cookies: For language preferences, layout settings, and personalized experience.
• Analytics Cookies: Collect aggregated data to understand site usage patterns (not personally identifiable).

5.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may limit some features of the platform.

Data Retention Period

kf77 retains your information only for as long as necessary:

• All information is retained while an account is active.
• Even after an account is closed, certain information may be kept for a defined period due to legal obligations or dispute resolution needs.
• Financial transaction records are retained for the mandatory period required by applicable law.
• After the defined period, information is securely deleted or anonymized.

Your Rights and Controls

As a kf77 user, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where no legal obligation applies).
• Right to Restrict Processing: The right to object to the processing of your information in certain cases.
• Right to Data Portability: The right to receive your information in a common, machine-readable format.
• Right to Lodge a Complaint: The right to complain to the relevant authority in the event of a data protection breach.

To exercise the above rights, please contact us via our support email. We will do our best to respond as quickly as possible.

Protection of Minors

kf77 strictly does not provide services to anyone under the age of 21. Age verification is mandatory at registration. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

If you suspect that a minor is using our platform, please notify our support team.

Policy Changes and Updates

kf77 reserves the right to change or update this Privacy Policy from time to time. For any significant changes:

• You will be notified by email.
• The "Last Updated" date at the top of the page will change.
• A notification may be displayed on the platform.

If you continue using the platform after an update, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

Third-Party Links and Services

The kf77 platform may sometimes contain links to payment gateways or partner services. These external services have their own privacy policies. kf77 is not responsible for their data handling practices. We recommend that you familiarize yourself with the privacy policy of any such service.

For transactions via bKash, Nagad, Rocket, and Upay, the respective policies of those organizations will apply.

Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact our support team. We are available 24 hours a day, 7 days a week to assist in both Bengali and English.

• Live Chat on the Website
• Email: [email protected]

For requests related to your rights, we may ask for additional information to verify your identity.